At Dominic DIY, we want you to be completely satisfied with your purchase. This Returns & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. By placing an order with us, you agree to the policies described below.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Only items that are damaged, defective, or incorrect are eligible for a return.
- Items must be returned in their original packaging with all accessories, tags, and labels intact.
2. Non-Returnable Items
- Products that are customized, personalized, or made to order.
- Products damaged due to misuse, negligence, or normal wear and tear.
- Items without original packaging or missing components.
3. Initiating a Return
- To initiate a return, please contact us at [email protected] with your order details, photos of the damaged or incorrect product, and reason for return.
- Our team will review your request and provide instructions for the return process.
4. Refunds
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Please note that shipping or delivery charges are non-refundable.
5. Exchanges
- Exchanges are possible for products that are damaged, defective, or incorrect.
- If you wish to exchange an item, please contact us at [email protected] within 7 days of delivery.
6. Damaged or Lost Items During Delivery
- Since we operate on a cash on delivery basis, please inspect your order upon delivery.
- If an item is damaged or missing, do not accept the delivery, and immediately contact us at [email protected].
7. Contact Information
For any questions, concerns, or return requests, please reach out to our support team at:
Email: [email protected]